3530 Technologies, Inc.
Last Updated: Sep 21, 2023
1. Collection of Information
Automatically Collected Information: Using our website or software might result in the automatic collection of device-specific information, including but not limited to your IP address, browser type, and user behavior.
Provided Information: Direct interactions with our platform or support team might entail sharing details such as your bank's name, contact email addresses, phone numbers, and other relevant data. Also, customer information may be required to research or fix certain issues or explore upgrades and customizations. This information will be kept confidential and secure.
Communication Data: Texts, emails, or other correspondence (such as interactions through our FreshDesk ticketing system) exchanged with our team are stored and logged to ensure top-quality service and handle any future inquiries.
2. Use of Information
Service Delivery: The data collected aids us in delivering, maintaining, and continually enhancing our software products specifically designed for community banks.
Customer Support: We may use your information to address concerns, resolve technical issues, and ensure the best customer experience.
Communication: Occasional emails for updates, news (such as our monthly Release Notes) may be sent to you. You are always entitled to unsubscribe from these communications.
Legal Compliance: To abide by the law, uphold our rights, and ensure adherence to our terms of service and agreements.
3. Sharing of Information
Third-Party Service Providers: We sometimes share your data with trusted third-party partners who perform tasks on our behalf, such as analytics, hosting, and customer relations. These entities are obligated to maintain confidentiality and you can request further information about their security through us as well as details in our SOC II audit report.
Business Transfers: In cases of mergers, acquisitions, or asset sales, your data might be transferred. Any such change in ownership will be promptly communicated to you.
Legal Demands: Data may be revealed if compelled by law or to address a legal challenge.
4. Protection of Information
Security Measures: We employ a combination of cutting-edge technical and organizational measures to safeguard your data from unauthorized access, modification, public disclosure, or destruction.
Data Retention: We keep your data as long as necessary for the purposes detailed in this policy, unless the law dictates a specific retention period.
5. Text and Email Communications
Opt-Out: You have the option to opt-out of promotional emails at any moment by clicking on the unsubscribe link in the email. Nevertheless, essential transactional or service-related messages may still be delivered. Banks may choose to send SMS messages to their customers using our platform. Banks are obligated to ask customers for permission to send text messages and must limit communication to the lending relationship. If you’d like to stop receiving messages from your bank, please submit the request directly to the bank. If additional support is needed, you may also submit a request using the support link at the bottom of this page.
Communication Security: We prioritize the safety of text and email interactions on our platform. However, given the unpredictable nature of the internet, exercise caution when sending sensitive data via these channels.
6. Rights and Choices
Access: You are entitled to request a summary of your personal information in our possession.
Modification: If you believe any data we hold is inaccurate, you can request modifications.
Erasure: Subject to legal requirements, you have the option to ask for the removal of your personal information. Any requests for data deletion related to your banking relationships should be directed to your bank and will be handled in accordance with the bank's procedures and applicable regulations.
7. Amendments to this Policy
8. Get in Touch
3530 Technologies, Inc.
PO Box 3409
Grapevine, TX 76099
Your confidence in 3530 Technologies, Inc. is invaluable. We are steadfast in our commitment to safeguarding your personal information with the utmost integrity.